1. Our Commitment

Harker International is committed to making SriLankaExport.com usable by the widest possible audience, regardless of disability. We target conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our baseline standard.

2. Standards We Apply

• WCAG 2.1 Level AA — the practical baseline for commercial websites globally.
• EN 301 549 — the European accessibility standard, which incorporates WCAG 2.1 AA.
• Section 508 (US) — informally applied as a benchmark.

3. Features We Implement

• Semantic HTML throughout — proper heading hierarchy, landmarks (header, nav, main, footer), form labels.
• Keyboard-only navigation for the entire site, including the megamenu and mobile drawer.
• Visible focus indicators on all interactive elements.
• Skip-to-content link at the top of every page.
• Sufficient color contrast (4.5:1 for body text, 3:1 for large text) verified against WCAG.
• Alt text on meaningful images; aria-hidden on purely decorative SVG icons.
• Language declarations (lang attribute) on the document and on Sinhala / Tamil pages.
• Form errors announced via aria-invalid and inline messages, not colour-only signalling.
• Low-data mode — reduces page weight, strips web fonts, and falls back to a system font stack for visitors on constrained connections or assistive devices that benefit from system fonts.

4. Known Limitations

• UserWay widget. The third-party UserWay accessibility widget itself is not fully WCAG-compliant in its default state and cannot be CSS-overridden. We use it as a supplementary tool; the underlying site is built to be accessible without it.
• Some product images sourced from Vendors may lack detailed alt text. We are progressively backfilling alt text and require new vendor listings to include it.
• PDF documents linked from buyer guides may not all be fully tagged for screen readers. We are migrating critical content into HTML; PDFs are being remediated on request.
• Embedded third-party widgets (Stripe checkout, MetaSlider) inherit their own accessibility characteristics; we monitor and report issues to the providers.

5. Testing

We test with axe DevTools, WAVE, and Lighthouse on every major release. We also test with VoiceOver (macOS / iOS), NVDA (Windows), and keyboard-only navigation. Manual review covers the home, store, contact, vendor-register, and checkout flows.

6. Re-evaluation Schedule

We re-evaluate accessibility conformance annually and after any major redesign. The last full review was completed in May 2026.

7. Feedback & Contact

If you encounter an accessibility barrier on SriLankaExport.com, please tell us. Send the page URL, the issue, and your assistive technology (if any) to info@harker.international with subject “Accessibility”. We aim to acknowledge within 2 business days and resolve within 30 days, or sooner where the impact is severe.

8. Formal Complaints

If you are unsatisfied with our response, you may escalate to a competent authority in your jurisdiction (e.g. EU national enforcement bodies under the Web Accessibility Directive, or US Department of Justice under the ADA where applicable).