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Description
Key attributes
Location
Sri Lanka
Language
English
Channels
Chat, Email, Tickets, Inbound phone
Minimum
80 hours per month per person (full time about 173)
Engagement model
Employed by us (salary, EPF/ETF, equipment, supervision); one hourly invoice
Selection
Shortlist sent, you interview and choose
A support agent who works your queue, in your help desk tools, on the hours you set. Suited to e-commerce, SaaS and service businesses that need cover without hiring locally.
Typical work
- Answering chat, email and ticket queues
- Inbound phone support
- Order, refund and account questions
- Escalating to your team with notes
How it works
- Tell us the role, the skills, the hours and the time zone you need covered.
- We recruit in Sri Lanka and send you a shortlist. You interview and choose.
- The person is employed by us in Sri Lanka: salary, EPF and ETF, equipment and supervision are ours. You get one hourly invoice.
- Minimum 80 hours per month per person. Full time is about 173 hours.
How to get a rate: send the role, seniority, hours per month and start date. The range above is indicative, from published Sri Lankan market rates. We confirm a firm hourly rate with the shortlist.
What to include in your brief
- Channels to cover and expected volume
- Your help desk and chat tools
- Hours, days and time zone
- Any scripts, macros or knowledge base you have
Getting started
You set the process and tone. We handle the hiring, pay and daily supervision.
