A support agent who works your queue, in your help desk tools, on the hours you set. Suited to e-commerce, SaaS and service businesses that need cover without hiring locally.

Typical work

• Answering chat, email and ticket queues
• Inbound phone support
• Order, refund and account questions
• Escalating to your team with notes

How it works

• Tell us the role, the skills, the hours and the time zone you need covered.
• We recruit in Sri Lanka and send you a shortlist. You interview and choose.
• The person is employed by us in Sri Lanka: salary, EPF and ETF, equipment and supervision are ours. You get one hourly invoice.
• Minimum 80 hours per month per person. Full time is about 173 hours.

How to get a rate: send the role, seniority, hours per month and start date. The range above is indicative, from published Sri Lankan market rates. We confirm a firm hourly rate with the shortlist.

What to include in your brief

• Channels to cover and expected volume
• Your help desk and chat tools
• Hours, days and time zone
• Any scripts, macros or knowledge base you have

Getting started

You set the process and tone. We handle the hiring, pay and daily supervision.

SLE ref: SLE-28LSGI · © SriLankaExport.com