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Bulk Ceylon White Tea

$12,000.00

Rare Ceylon white tea — silver tips and white pekoe hand-harvested from Nuwara Eliya and Dimbula estates. Light, delicate flavor with exceptional antioxidant levels. MOQ: 100 kg. USDA Organic certified.

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Ceylon white tea is among the most prized teas in the world. Produced only from the youngest unopened buds and top two leaves, it is minimally processed — no rolling, no oxidation — preserving the tea’s natural silver-white tips and delicate floral character.

Grades Available

  • Silver Tips: Unrolled buds only. Premium grade for luxury retail.
  • White Pekoe: Bud + one leaf. Excellent for specialty blending.

Bulk Packaging

  • MOQ: 100 kg (4 × 25 kg sacks)
  • 500 kg, 1,000 kg, and 5,000 kg available.
  • Custom packaging in foil-lined bags or tins available for retail brands.

Certifications

USDA Organic · Sri Lanka Tea Board Certified · Single-Estate Available.

Shipping

FOB Colombo or CIF. Lead time: 4–6 weeks. Contact us for pricing by grade and volume.

Shipping Policy

Last Updated: 02/11/2025

1. Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and public holidays).

  • Delays may occur during peak seasons or due to product customization.

2. Shipping Destinations

  • We ship worldwide from Sri Lanka.

  • Some countries may be excluded due to customs restrictions. Check our website for updates.

3. Shipping Methods & Carriers

  • Standard Shipping:

    • Carrier: Sri Lanka Post (Registered Air Mail)

    • Estimated Delivery: 10–25 business days.

  • Express Shipping:

    • Carriers: DHL, FedEx, or Aramex

    • Estimated Delivery: 3–7 business days.

4. Shipping Costs

  • Calculated at checkout based on destination, weight, and shipping method.

  • Free Shipping for orders over $200 (USD) with Standard Shipping.

5. Delivery Timeframes

  • Delivery times are estimates only and depend on:

    • Customs clearance in the destination country.

    • Local postal services.

  • Track your order using the provided tracking number.

6. Customs & Import Taxes

  • Buyers are responsible for customs duties, taxes, or fees imposed by their country.

  • Declared values on packages reflect the actual order value (per international trade laws).

7. Lost or Damaged Shipments

  • Contact us at support@srilankaexport.com within 14 days of delivery for assistance.

  • Provide photos of damaged items and packaging for resolution.

8. Returns & Exchanges

  • Returns accepted within 30 days of delivery (unused, in original packaging).

  • Buyer covers return shipping costs unless the error is on our end.

9. Contact Us

Refund Policy

Last Updated: 02/11/2025

1. Eligibility

  • Refunds or exchanges are accepted within 30 days of delivery.

  • Items must be unused, undamaged, and in their original packaging with tags intact.

2. Non-Refundable Items

  • Custom-made or personalized products (e.g., engraved goods).

  • Perishable items (e.g., teas, spices).

  • Products damaged due to improper use or after delivery.

3. Return Process

  1. Contact Us First: Email support@srilankaexport.com with your order number and reason for return.

  2. Ship the Item:

    • Return address: [Your Sri Lankan Warehouse Address].

    • Use a trackable shipping method. Buyer covers return shipping costs unless the return is due to our error (e.g., wrong item shipped).

  3. Inspection: We’ll inspect the item within 5 business days of receipt.

4. Refund Processing

  • Approved refunds will be issued via the original payment method within 7–10 business days.

  • Shipping costs are non-refundable (unless the return is our fault).

5. Exchanges

  • Exchanges are subject to product availability. Contact us for approval first.

6. Late/Missing Refunds

  • If your refund is delayed, first check your bank account or contact your payment provider.

  • If unresolved, email us at support@srilankaexport.com.

7. Damaged/Defective Items

  • Contact us within 7 days of delivery. Provide photos of the item and packaging.

  • We’ll offer a free replacement or refund once verified.

8. International Returns

  • Customs Fees: Returned items may incur customs charges. These are the buyer’s responsibility.

  • Declared Value: We declare the actual value of returned goods to comply with Sri Lankan export laws.

\"At SriLankaExport.com, we take pride in delivering authentic Sri Lankan products worldwide. Your satisfaction is our priority!\"

🇱🇰 Need Help?


Email: support@srilankaexport.com 

| Phone: +94 [Your Number] 

| Hours: Mon–Fri, 9 AM – 5 PM (IST)

Cancellation / Return / Exchange Policy

Last Updated: 2/11/2025

1. Order Cancellation

a. Before Shipping

  • You may cancel an order within 24 hours of placement by emailing support@srilankaexport.com.

  • Orders already in processing (e.g., packed or handed to the carrier) cannot be canceled.

b. After Shipping

  • Once shipped, cancellations are treated as returns. Follow the return process below.

2. Returns

a. Eligibility

  • Items must be returned within 30 days of delivery.

  • Products must be unused, undamaged, and in original packaging with tags.

b. Non-Returnable Items

  • Customized/personalized products (e.g., engraved items).

  • Perishables (teas, spices, etc.).

  • Products damaged due to misuse.

c. Return Process

  1. Notify Us: Email support@srilankaexport.com with your order number and reason.

  2. Ship Back:

    • Use a trackable shipping method.

    • Return address: [Your Sri Lankan Warehouse Address].

    • Buyer covers return shipping costs unless the error is ours (e.g., wrong item sent).

  3. Inspection: We’ll inspect the item within 5 business days of receipt.

d. Refund

  • Approved refunds are issued to the original payment method within 7–10 business days.

  • Shipping fees are non-refundable (except for errors on our part).

3. Exchanges

a. Eligibility

  • Exchanges are allowed for defective/damaged items or incorrect products received.

  • Subject to product availability.

b. Process

  1. Contact Us: Email support@srilankaexport.com within 7 days of delivery.

  2. Provide Evidence: Include photos of the damaged/incorrect item.

  3. Approval: We’ll email a prepaid return label (if applicable) and ship the replacement.

c. Timeframe

  • Replacements are shipped within 3–5 business days after approval.

4. Damaged/Defective Items

  • Report issues within 7 days of delivery.

  • We’ll offer a free replacement or refund after verification.

5. International Orders

  • Customs Fees: Buyers are responsible for return shipping and customs charges.

  • Declared Value: Returns are declared at actual value to comply with Sri Lankan export laws.

6. Order Modifications

  • Changes to orders (e.g., size, color) must be requested within 6 hours of placement.

\"At SriLankaExport.com, we strive to deliver authentic Sri Lankan craftsmanship worldwide. Your satisfaction drives our mission!\"

🇱🇰 Need Assistance?
Email: support@srilankaexport.com
Phone: +94 [Your Contact Number]
Hours: Mon–Fri, 9:00 AM – 5:00 PM (IST)

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