{"id":875,"date":"2025-01-24T17:59:55","date_gmt":"2025-01-24T17:59:55","guid":{"rendered":"https:\/\/srilankaexport.com\/?page_id=875"},"modified":"2026-05-14T19:24:30","modified_gmt":"2026-05-14T19:24:30","slug":"faqs","status":"publish","type":"page","link":"https:\/\/srilankaexport.com\/ta\/faqs\/","title":{"rendered":"\u0b85\u0b9f\u0bbf\u0b95\u0bcd\u0b95\u0b9f\u0bbf \u0b95\u0bc7\u0b9f\u0bcd\u0b95\u0baa\u0bcd\u0baa\u0b9f\u0bc1\u0bae\u0bcd \u0b95\u0bc7\u0bb3\u0bcd\u0bb5\u0bbf\u0b95\u0bb3\u0bcd"},"content":{"rendered":"<style>\n.sle-pg{font-family:'Inter',sans-serif;color:#1E2832}\n.sle-pg *{box-sizing:border-box}\n.sle-page-hero{background:#0F2A4A;color:#fff;padding:64px 40px;border-radius:12px;margin-bottom:56px}\n.sle-page-hero h1{font-size:clamp(1.625rem,3.5vw,2.5rem);font-weight:800;margin:0 0 14px;line-height:1.25}\n.sle-page-hero p{font-size:1.0625rem;opacity:.88;max-width:580px;margin:0;line-height:1.65}\n.sle-faq-section{margin-bottom:48px}\n.sle-faq-section h2{font-size:1.375rem;font-weight:800;color:#0F2A4A;margin:0 0 20px;padding-bottom:10px;border-bottom:2px solid #E8EEF4}\n.sle-faq{border:1px solid #d8ecea;border-radius:8px;margin-bottom:10px;overflow:hidden}\n.sle-faq--open{border-color:#0F2A4A}\n.sle-faq-q{width:100%;padding:18px 24px;font-size:.9375rem;font-weight:600;color:#0A1F35;cursor:pointer;display:flex;justify-content:space-between;align-items:center;background:#F8FAFB;border:none;text-align:left;transition:background .15s;font-family:'Inter',sans-serif;line-height:1.4}\n.sle-faq-q::after{content:'\uff0b';font-size:1.25rem;color:#0F2A4A;flex-shrink:0;margin-left:16px}\n.sle-faq--open .sle-faq-q::after{content:'\uff0d'}\n.sle-faq-q:hover{background:#EEF7F5}\n.sle-faq-a{padding:18px 24px;font-size:.9rem;line-height:1.75;color:#374151;background:#fff;border-top:1px solid #d8ecea;display:none}\n.sle-faq--open .sle-faq-a{display:block}\n.sle-faq-a p{margin:0 0 10px}\n.sle-faq-a p:last-child{margin-bottom:0}\n.sle-faq-a ul{margin:6px 0;padding-left:20px;line-height:2}\n.sle-cta-row{background:#0F2A4A;color:#fff;border-radius:12px;padding:48px 40px;text-align:center;margin-top:48px}\n.sle-cta-row h2{font-size:1.5rem;font-weight:800;margin:0 0 10px}\n.sle-cta-row p{opacity:.88;font-size:.9375rem;max-width:480px;margin:0 auto 24px;line-height:1.6}\n.sle-pbtn{display:inline-block;padding:13px 26px;border-radius:6px;font-weight:600;font-size:.9375rem;text-decoration:none;transition:background .2s}\n.sle-pbtn--amber{background:#FF6A00;color:#0A1F35}\n.sle-pbtn--amber:hover{background:#E85D04}\n@media(max-width:768px){.sle-page-hero{padding:48px 20px}.sle-cta-row{padding:36px 20px}}\n<\/style>\n<div class=\"sle-pg\" style=\"max-width:960px;margin:0 auto;padding:0 20px;box-sizing:border-box\">\n<div class=\"sle-page-hero\">\n<h1>Frequently Asked Questions<\/h1>\n<p>Answers to the most common questions from buyers and vendors on SriLankaExport.com. Can&#8217;t find what you need? Contact us directly.<\/p>\n<\/div>\n<div class=\"sle-faq-section\">\n<h2>About the Platform<\/h2>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What is SriLankaExport.com?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>SriLankaExport.com is a dedicated B2B marketplace connecting international buyers with verified Sri Lankan exporters and manufacturers. It is not a general Asian trade directory \u2014 every product on the platform must originate from Sri Lanka.<\/p>\n<p>Buyers use the platform to browse products, compare suppliers, review certifications, and place bulk orders directly with exporters. Exporters use it to reach buyers in 80+ countries without paying broker commissions.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">Who can use SriLankaExport.com?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>The platform is designed for:<\/p>\n<ul>\n<li><strong>International buyers<\/strong> \u2014 importers, distributors, wholesalers, and retailers sourcing Sri Lankan products in bulk<\/li>\n<li><strong>Sri Lankan exporters and manufacturers<\/strong> \u2014 registered businesses seeking international buyers<\/li>\n<li><strong>Procurement managers<\/strong> \u2014 at multinational companies evaluating Sri Lanka supply chain diversification<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">Is this a broker or agent platform?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>No. SriLankaExport.com is a direct marketplace \u2014 we provide the platform and trade infrastructure, but we do not act as a broker, agent, or intermediary between buyers and exporters. All transactions are between the buyer and the exporter directly.<\/p>\n<p>We do not charge commission on transactions. Our revenue model is based on exporter subscriptions and premium listing features.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"sle-faq-section\">\n<h2>For Buyers<\/h2>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">How do I find and evaluate suppliers?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Browse products by category, or search by keyword or product type. Each product listing shows:<\/p>\n<ul>\n<li>Supplier verification status (EDB-registered suppliers display a Verified Exporter badge)<\/li>\n<li>Available grades, specifications, and certifications<\/li>\n<li>Bulk pricing tiers and minimum order quantities (MOQ)<\/li>\n<li>Lead time and shipping information<\/li>\n<\/ul>\n<p>Visit the supplier&#8217;s store profile for their full product range, certification documents, and business details before making contact.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">How do I place a bulk order?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>For standard orders: add products to your cart and proceed through checkout. Bulk pricing tiers are applied automatically based on quantity.<\/p>\n<p>For larger or custom orders: use the &#8220;Request Quote&#8221; option on the product page to send your specifications directly to the exporter. They will respond with a tailored quote within 48 hours.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What products are available on this platform?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>All products are Sri Lankan in origin. Current categories include:<\/p>\n<ul>\n<li><strong>Tea &amp; Spices<\/strong> \u2014 Ceylon black\/green\/white tea, cinnamon (Alba grade), black pepper, cardamom, moringa<\/li>\n<li><strong>\u0ba4\u0bc6\u0ba9\u0bcd\u0ba9\u0bc8 \u0ba4\u0baf\u0bbe\u0bb0\u0bbf\u0baa\u0bcd\u0baa\u0bc1\u0b95\u0bb3\u0bcd<\/strong> \u2014 Virgin coconut oil, desiccated coconut, coconut milk powder, coir<\/li>\n<li><strong>Textiles &amp; Apparel<\/strong> \u2014 handloom fabric, batik, garments<\/li>\n<li><strong>Rubber &amp; Industrial<\/strong> \u2014 latex gloves, rubber sheeting, engineering components<\/li>\n<li><strong>Gems &amp; Jewellery<\/strong> \u2014 Ceylon sapphires, rubies, finished jewellery<\/li>\n<li><strong>Seafood<\/strong> \u2014 yellowfin tuna, prawns, dried fish<\/li>\n<li><strong>Handicrafts<\/strong> \u2014 batik, lacework, woodcraft, metalwork<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What payment methods are accepted?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<ul>\n<li><strong>Stripe<\/strong> \u2014 credit\/debit card payments (Visa, Mastercard, Amex) \u2014 PCI-DSS Level 1 compliant<\/li>\n<li><strong>Bank transfer (TT\/SWIFT)<\/strong> \u2014 for larger orders, coordinated directly with the exporter<\/li>\n<li><strong>Letter of Credit (LC)<\/strong> \u2014 for high-value or recurring commercial orders<\/li>\n<li><strong>Escrow<\/strong> \u2014 available for first-time buyer-exporter transactions on request<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">How is shipping handled?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Shipping is arranged between the buyer and exporter based on agreed Incoterms:<\/p>\n<ul>\n<li><strong>Air Freight<\/strong> \u2014 for urgent or sample orders (2\u20135 days from Colombo)<\/li>\n<li><strong>Sea Freight FCL\/LCL<\/strong> \u2014 for bulk container orders (15\u201335 days depending on destination)<\/li>\n<li><strong>Courier<\/strong> \u2014 DHL\/FedEx for small commercial samples<\/li>\n<\/ul>\n<p>Common Incoterms: FOB Colombo, CIF destination port, EXW exporter premises, DAP buyer&#8217;s warehouse. Specific terms are negotiated at the order stage.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">Can I request a sample before committing to a bulk order?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Yes. Most exporters on the platform offer sample orders \u2014 typically 1\u20135 kg for agri-products or a single unit for manufactured goods. Samples are priced at or near cost and shipped via DHL or FedEx. Use the &#8220;Request Sample&#8221; option on the product page or contact the exporter directly through the messaging system.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"sle-faq-section\">\n<h2>For Exporters &amp; Vendors<\/h2>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">How do I list my products?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Register as a vendor at <a href=\"\/ta\/vendor-register\/\" style=\"color:#0F2A4A\">srilankaexport.com\/vendor-register\/<\/a>. After your account is approved and verification is complete, log in to your vendor dashboard and use &#8220;Add Product&#8221; to create listings.<\/p>\n<p>Each listing should include: product description, available grades\/variants, bulk pricing tiers, MOQ, lead time, shipping terms, and any certifications. Products go live after a brief review.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What are the fees for listing?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Basic vendor registration and product listing is <strong>free<\/strong>. Premium features \u2014 including featured product placement, priority listing, and enhanced store profiles \u2014 are available at an additional cost.<\/p>\n<p>There are no transaction commissions. You keep 100% of each sale.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What does the verification process involve?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Verification confirms that your business is a legitimate Sri Lankan exporter. We check:<\/p>\n<ul>\n<li><strong>EDB Registration<\/strong> \u2014 confirmed against Export Development Board records<\/li>\n<li><strong>Business Registration<\/strong> \u2014 verified with the Registrar of Companies<\/li>\n<li><strong>Export History<\/strong> \u2014 active international shipment records reviewed<\/li>\n<li><strong>Certifications<\/strong> \u2014 ISO, Organic, Fairtrade, and other documents validated<\/li>\n<\/ul>\n<p>Verification typically takes 3\u20135 business days. Exporters who pass receive the Verified Exporter badge, which is displayed on all product listings and their store profile.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What are the benefits of selling on SriLankaExport.com?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<ul>\n<li>Exposure to international buyers in 80+ countries actively sourcing Sri Lankan products<\/li>\n<li>No broker commissions \u2014 direct buyer-exporter relationship<\/li>\n<li>Verified Exporter badge builds buyer trust without requiring personal references<\/li>\n<li>Platform handles payment processing, invoicing, and order management<\/li>\n<li>Trade compliance and export documentation support included<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"sle-faq-section\">\n<h2>Support &amp; Disputes<\/h2>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">What if there is a dispute between buyer and seller?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>We encourage direct resolution between buyer and exporter as the first step. If direct communication fails, SriLankaExport.com offers mediation support for verified transaction disputes. In cases of confirmed fraud, the relevant account is suspended and appropriate authorities notified.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">Is my data secure?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Yes. The platform uses SSL\/TLS encryption for all data in transit. Payment processing is handled by Stripe, which is PCI-DSS Level 1 compliant. We do not store card data on our servers. Business and contact information is not shared with third parties outside the platform.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sle-faq\">\n    <button class=\"sle-faq-q\" aria-expanded=\"false\">How do I contact support?<\/button><\/p>\n<div class=\"sle-faq-a\">\n<p>Email: <a href=\"mailto:support@srilankaexport.com\" style=\"color:#0F2A4A\">support@srilankaexport.com<\/a><br \/>\n      Or use the contact form at <a href=\"\/ta\/contact-us\/\" style=\"color:#0F2A4A\">srilankaexport.com\/contact-us\/<\/a><\/p>\n<p>Response time is typically within 1 business day (Sri Lanka Standard Time, UTC+5:30).<\/p>\n<\/p><\/div>\n<\/p><\/div>\n<\/div>\n<div class=\"sle-cta-row\">\n<h2>Still Have Questions?<\/h2>\n<p>Our trade support team can answer specific questions about sourcing, compliance, or vendor registration.<\/p>\n<p>  <a href=\"\/ta\/contact-us\/\" class=\"sle-pbtn sle-pbtn--amber\">Contact Support<\/a>\n<\/div>\n<\/div>\n<p><script>\ndocument.querySelectorAll('.sle-faq-q').forEach(function(btn){\n  btn.addEventListener('click',function(){\n    var faq=this.parentElement;\n    var open=faq.classList.contains('sle-faq--open');\n    faq.classList.toggle('sle-faq--open',!open);\n    this.setAttribute('aria-expanded',String(!open));\n  });\n});\n<\/script><\/p>","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Answers to the most common questions from buyers and vendors on SriLankaExport.com. Can&#8217;t find what you need? Contact us directly. About the Platform What is SriLankaExport.com? SriLankaExport.com is a dedicated B2B marketplace connecting international buyers with verified Sri Lankan exporters and manufacturers. It is not a general Asian trade directory \u2014 every [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-875","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/pages\/875","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/comments?post=875"}],"version-history":[{"count":1,"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/pages\/875\/revisions"}],"predecessor-version":[{"id":4127,"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/pages\/875\/revisions\/4127"}],"wp:attachment":[{"href":"https:\/\/srilankaexport.com\/ta\/wp-json\/wp\/v2\/media?parent=875"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}