{"id":875,"date":"2025-01-24T17:59:55","date_gmt":"2025-01-24T17:59:55","guid":{"rendered":"https:\/\/srilankaexport.com\/?page_id=875"},"modified":"2025-02-03T00:28:00","modified_gmt":"2025-02-03T00:28:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/srilankaexport.com\/si\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat is SriLankaExport.com?<\/span><\/div>

SriLankaExport.com is a B2B marketplace connecting international buyers with Sri Lankan suppliers and manufacturers. We facilitate trade by providing a platform for businesses to discover, negotiate, and purchase high-quality Sri Lankan products.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWho can use SriLankaExport.com?<\/span><\/div>

Our platform is designed for:
International buyers<\/strong> looking to source Sri Lankan products in bulk.
Sri Lankan exporters<\/strong> and manufacturers seeking global buyers.
Wholesale traders<\/strong> and distributors interested in Sri Lankan goods.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I sign up?<\/span><\/div>

You can register as a buyer<\/strong> or supplier<\/strong> by clicking the Sign Up<\/strong> button on the homepage. After completing the registration form, you will receive a confirmation email to activate your account.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I place an order?<\/span><\/div>

To place an order, browse the available products, contact the seller directly via the platform, and negotiate the purchase details. Once an agreement is reached, you can proceed with payment and shipping arrangements.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat products are available?<\/span><\/div>

We offer a wide range of Sri Lankan products, including:
Spices & Herbs<\/strong> (Ceylon Cinnamon, Pepper, Cloves, Cardamom)
Tea & Coffee<\/strong> (Ceylon Tea, Organic Coffee)
Handicrafts & Furniture<\/strong> (Teak Furniture, Bamboo & Rattan, Wooden Crafts)
Agricultural & Plantation Products<\/strong> (Coconut Products, Rubber, Fresh Fruits)
Ayurvedic & Wellness<\/strong> (Moringa, Herbal Extracts, Essential Oils)<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I verify suppliers?<\/span><\/div>

Each supplier has a profile page<\/strong> displaying their certifications, company details, and customer reviews. We also verify some suppliers to ensure authenticity.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat payment methods are accepted?<\/span><\/div>

Payments depend on agreements between buyers and sellers. Most suppliers accept:
Bank Transfers (TT, SWIFT, LC)<\/strong>
PayPal & Credit Cards (where available)<\/strong>
Escrow services for secure transactions<\/strong><\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow is shipping handled?<\/span><\/div>

Shipping methods include:
Air Freight<\/strong> (for urgent orders)
Sea Freight<\/strong> (for bulk orders)
Courier Services<\/strong> (for small shipments)
Buyers and sellers negotiate shipping terms (FOB, CIF, EXW, etc.).<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I list my products?<\/span><\/div>

After registering as a supplier<\/strong>, log in to your dashboard and click “Add Product”<\/strong> to list your items with images, descriptions, and pricing.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I list my products?<\/span><\/div>

After registering as a supplier<\/strong>, log in to your dashboard and click “Add Product”<\/strong> to list your items with images, descriptions, and pricing.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat are the benefits of selling on SriLankaExport.com?<\/span><\/div>

Global exposure<\/strong> to international buyers.
Verified inquiries<\/strong> from serious business customers.
Marketing & promotional support<\/strong> to boost your visibility.
Secure payment & transaction handling<\/strong>.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat are the fees for listing?<\/span><\/div>

Basic listing is free<\/strong>, but premium features such as featured listings, advertisements, and export consulting<\/strong> are available at an additional cost.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow do I communicate with buyers?<\/span><\/div>

Buyers can contact you via the platform’s messaging system<\/strong>, email, or phone (if shared in your profile). Negotiations can be done directly before finalizing an order.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tWhat if there is a dispute between buyers and sellers?<\/span><\/div>

We encourage direct communication to resolve disputes. However, we also offer mediation services<\/strong> for major issues. In case of fraud, we take strict action, including account suspension.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tIs my data secure?<\/span><\/div>

Yes, we use SSL encryption<\/strong> and secure payment gateways<\/strong> to protect all transactions and user data.<\/p><\/div><\/div>

\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\tHow can I contact customer support?<\/span><\/div>

For assistance, reach out via:
\ud83d\udce7 Email<\/strong>: support@srilankaexport.com<\/a>
\ud83d\udcac Live Chat<\/strong>: Available on the website during business hours.<\/p><\/div><\/div><\/div>\n\n\n

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